Common Problems in Using Second-Hand Communication Products
The rapid change and renewal in information technologies is mainly a result of the increase in needs. The desire to access information quickly, process it quickly and be one step ahead of competitors or to have more sustainable and secure infrastructures drives companies to make new investments in this field. Since new investments are usually in the form of replacements, previously installed equipment is wasted and utilized in the second-hand market.
Organizations using technologies that have been abandoned constitute the most important customers of this market with their spare parts needs and new investments for new units. The most important reason why these products are preferred is that their prices are very affordable compared to new products. Another important reason is the inability to supply unused products.
It is a complete ethical problem to offer used products to the market as new. Nevertheless, buyer vigilance can prevent such incidents. Buying products from the main distributor or choosing the authorized dealer channel is an important measure. In addition, an imbalance in prices from different suppliers can be a warning. The most effective way is to check the product visually and through the manufacturer’s system.
In declared second-hand product sales where there is no such deception, users face some problems. The first problems that come to mind are lack of warranty, inadequate service and support, and operational problems due to the lack of testing of certain features. In addition, the possibility of these products damaging the devices in the rest of the system must also be taken into consideration. Especially the power units of second-hand products are not original and may cause fires due to overheating.
Manufacturers do not provide any support for products sold in the second-hand market. Problems arise especially in issues such as version updates. Failure to produce a quick solution in case of failure costs businesses money, time and reputation. Each part used on the devices has a lifespan. This equipment that has been used before is usually at the end of its life and does not work efficiently.
Another negative effect of using second-hand products that is not noticed at first is that the companies that offer and support this product to their customers cannot survive and cannot reach the right product and solution when necessary. The presence of companies that have been trained and authorized about the product is always a guarantee for customers.
Focusing on total ownership costs, not short-term initial purchase costs, and buying products from authorized and competent companies will make businesses profitable in total.